🛡️ Warranty Claims & Support
We stand behind our work. Let's make it right, together.
Your 5-Year Warranty Protection
At Pan Pacific Interiors, we're committed to the quality and longevity of every project we complete. If something isn't working as it should, we want to know about it—and we'll take care of it.
Your warranty covers workmanship and materials for 5 years from your project completion date. Whether it's a cabinet hinge that needs adjustment, a drawer that's not closing properly, or any other issue with our installation, we're here to help.
Filing a claim is simple, and we'll respond quickly to get your issue resolved.
How to File a Warranty Claim in 3 Easy Steps
📸 Document the Issue
Before contacting us, take clear photos or a short video showing the problem. This helps us understand the issue and prepare the right solution.
- Take multiple photos from different angles
- Include close-ups of the problem area
- Video is even better if the issue involves movement
- Ensure good lighting for clarity
📞 Contact Us
Reach out using any method that's convenient for you. Provide your details and a description of the issue.
- Call our warranty hotline
- Email with photos/video attached
- WhatsApp for fastest response
- Include your project completion date if known
✅ We'll Take Care of It
Our team will review your claim, schedule an assessment if needed, and resolve the issue under your warranty coverage.
- Quick response as soon as possible
- Fair assessment of the issue
- Professional repair or replacement
- Follow-up to ensure satisfaction
⚠️ Important: What to Include in Your Claim
- Clear Photos or Video: Show the problem from multiple angles with good lighting
- Detailed Description: Explain what's wrong and when you first noticed it
- Your Contact Information: Name, phone number, email, and project address
- Project Details: When was your project completed? What areas are affected?
- Your Availability: Best times for us to visit if an inspection is needed
📋 What Makes a Good Warranty Claim Submission
The more information you provide upfront, the faster we can help. Here's what to document:
Capture the issue from different angles—wide shots and close-ups
For issues with doors, drawers, or moving parts, video shows the problem best
Make sure photos are clear and well-lit so we can see details
Include surrounding areas to help us understand the location and scope
Describe what's happening: "Cabinet door won't close," "Drawer sticks," etc.
Let us know when you first noticed the problem
Choose Your Preferred Contact Method
⏱️ Our Commitment to You
We respond to all warranty claims as quickly as possible. We'll work diligently to resolve your issue in a timely manner.
🛡️ What Your Warranty Covers
Your 5-year warranty includes defects in materials and workmanship related to:
Note: Normal wear and tear, damage from misuse, accidents, or natural disasters are not covered. See your warranty documentation for complete terms and exclusions.
Frequently Asked Questions
How long does it take to process a warranty claim?
We respond to all claims as quickly as possible. After reviewing your submission, we'll schedule an inspection if needed and work to complete repairs in a timely manner.
What if I don't have my original project paperwork?
No problem! We keep records of all our projects. Just provide your name and project address, and we can look up your warranty details.
Do I need to pay for warranty service?
If the issue is covered under warranty terms (defects in materials or workmanship), there's no charge. If it's determined to be outside warranty coverage, we'll discuss options and costs with you before proceeding.
Can I send a video instead of photos?
Absolutely! Videos are often more helpful, especially for issues with moving parts like drawers, doors, or hinges. Send via WhatsApp or email (use a file-sharing service if the video is large).
What's NOT covered by the warranty?
Normal wear and tear, damage from accidents, misuse, harsh cleaning chemicals, water damage from plumbing leaks, or modifications made by others are not covered. We're happy to repair these issues for a service fee.
My warranty is about to expire. What should I do?
Do a walk-through of your space and check everything. If you notice any issues, file a claim before the warranty expires. We'll honor claims filed before the expiration date even if the repair happens afterward.
Can I extend my warranty beyond 5 years?
Yes! We offer warranty extensions. Contact us before your current warranty expires to discuss extension options and pricing.
We're Here to Help
Your satisfaction is our priority. If something isn't right, we want to make it right. Don't hesitate to reach out—that's what your warranty is for.
– The Pan Pacific Interiors Team
