🛡️ Warranty Claims & Support
We stand behind our work. Let’s make it right, together.
Your 5-Year Warranty Protection
At Pan Pacific Interiors, we’re committed to the quality and longevity of every project we complete. If
something isn’t working as it should, we want to know about it—and we’ll take care of it.
Your warranty covers workmanship and materials for 5 years from your project completion
date. Whether it’s a cabinet hinge that needs adjustment, a drawer that’s not closing properly,
or any other issue with our installation, we’re here to help.
Filing a claim is simple, and we’ll respond quickly to get your issue resolved.
How to File a Warranty Claim in 3 Easy Steps
📸 Document the Issue
Before contacting us, take clear photos or a short video showing the problem. This helps us
understand the issue and prepare the right solution.
- Take multiple photos from different angles
- Include close-ups of the problem area
- Video is even better if the issue involves movement
- Ensure good lighting for clarity
📞 Contact Us
Reach out using any method that’s convenient for you. Provide your details and a description of the
issue.
- Call our warranty hotline
- Email with photos/video attached
- WhatsApp for fastest response
- Include your project completion date if known
✅ We’ll Take Care of It
Our team will review your claim, schedule an assessment if needed, and resolve the issue under your
warranty coverage.
- Quick response as soon as possible
- Fair assessment of the issue
- Professional repair or replacement
- Follow-up to ensure satisfaction
⚠️ Important: What to Include in Your Claim
- Clear Photos or Video: Show the problem from multiple angles with good lighting
- Detailed Description: Explain what’s wrong and when you first noticed it
- Your Contact Information: Name, phone number, email, and project address
- Project Details: When was your project completed? What areas are affected?
- Your Availability: Best times for us to visit if an inspection is needed
📋 What Makes a Good Warranty Claim Submission
The more information you provide upfront, the faster we can help. Here’s what to document:
Choose Your Preferred Contact Method
⏱️ Our Commitment to You
We respond to all warranty claims as quickly as possible. We’ll work diligently to resolve
your issue in a timely manner.
🛡️ What Your Warranty Covers
Your 5-year warranty includes defects in materials and workmanship related to:
Cabinets & Doors
Drawer Systems
Hardware & Hinges
Installation Quality
Finish & Laminate
Structural Issues
Note: Normal wear and tear,
damage from misuse, accidents, or natural disasters are not covered. See your warranty documentation for
complete terms and exclusions.
Frequently Asked
Questions
How long does it take to process a warranty claim?
We respond to all claims as quickly as possible. After reviewing your submission, we’ll schedule an
inspection if needed and work to complete repairs in a timely manner.
What if I don’t have my original project paperwork?
No problem! We keep records of all our projects. Just provide your name and project address, and we can
look up your warranty details.
Do I need to pay for warranty service?
If the issue is covered under warranty terms (defects in materials or workmanship), there’s no charge. If
it’s determined to be outside warranty coverage, we’ll discuss options and costs with you before
proceeding.
Can I send a video instead of photos?
Absolutely! Videos are often more helpful, especially for issues with moving parts like drawers, doors,
or hinges. Send via WhatsApp or email (use a file-sharing service if the video is large).
What’s NOT covered by the warranty?
Normal wear and tear, damage from accidents, misuse, harsh cleaning chemicals, water damage from plumbing
leaks, or modifications made by others are not covered. We’re happy to repair these issues for a service
fee.
My warranty is about to expire. What should I do?
Do a walk-through of your space and check everything. If you notice any issues, file a claim before the
warranty expires. We’ll honor claims filed before the expiration date even if the repair happens
afterward.
Can I extend my warranty beyond 5 years?
Yes! We offer warranty extensions. Contact us before your current warranty expires to discuss extension
options and pricing.
We’re Here to Help
Your satisfaction is our priority. If something isn’t right, we want to make it right. Don’t hesitate to
reach out—that’s what your warranty is for.
– The Pan Pacific Interiors
Team
